To create a user friendly examination environment.
MISSION STATEMENT
To administer Local and Overseas Examinations that fairly and fully allow demonstration of candidates' learning.
FUNCTIONS
The Department is responsible for the administration of:
examinations for induction into the Public Service, public corporations and commercial
partnerships in which the State has majority shareholding,
intra-Service written Examinations;
examinations for the issue of Local Licences;
examinations on behalf of their parties.
The Department also acts as agent for Local and Overseas Examining Bodies responsible for the award of
Academic, Vocational and Professional Qualifications.
OUR VALUES
We share the ethical values of the Public Service and are specifically committed to:
integrity - we act honestly, ethically and lawfully;
responsiveness - we will respond effectively to the needs of the customers
responsibility: we will accept accountability for our action;
commitment - we will strive to give our best every task.
We strive to incorporate these values in all our dealings with our customers.
OUR CUSTOMERS
The Examinations Department responds to many customers particularly school-leavers, mature
students, educators, education administrators, Examining Bodies and the general
public.
OUR SERVICE STANDARDS
If you contact us or visit us, we will at all times treat you politely and fairly, and with courtesy
and consideration. We will:
Treat you with respect and courtesy
Be responsive to your requests or queries in the shortest possible time
Be clear and helpful in our dealings with you
Deal with your complaints quickly in a honest and lawful manner
Answer your phone calls promptly and identify ourselves what we expect from you.
